IT Service Management Solution
West Midlands Combined Authority · West Midlands
Key facts
- Contract value
- £125,014
- Awarded
- 19 Oct 2017
- Contract starts
- 20 Oct 2017
- Contract ends
- 20 Oct 2020
- Procedure
- Competitive quotation (below threshold)
- Buyer type
- Local government
Awarded to
| Supplier | Value |
|---|---|
| IVANTI UK LIMITED | £125,014 |
Description
In accordance with internal procurement regulation and policy, this was a non-OJEU restricted (competitive quotation) tender for an IT Service Management (ITSM) and IT Asset Management solution where four bidders had been invited. The aims were:
⢠Consolidate to a single system for complete visibility and standardization in ITSM ⢠Simplify and automate operations / automate to replace manual, redundant tasks ⢠Reduce maintenance and support costs for assets, technology, and services. ⢠Improve efficiency and service response times/quality. ⢠Maximize return on financial, time, and resource investments. ⢠Define the ITSM process deployment roadmap and develop a high-level implementation plan to best meet WMCA priorities and support strategic initiatives.
Categories (CPV)
- 48517000 IT software package
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