Behavioural, Insight and Research Customer Lab Specialist Support
H M REVENUE & CUSTOMS · United Kingdom
Key facts
- Estimated value
- £15,000
- Closing date
- 11 Dec 2017
- Contract starts
- 08 Jan 2018
- Contract ends
- 16 Apr 2018
- Procedure
- Competitive quotation (below threshold)
- Buyer type
- Central government
Description
HMRC has a long-standing commitment to ensuring its operations and policy decisions are informed by high quality, timely research. This research is largely delivered through external contractors who deliver larger-scale, independent research.
HMRC has already launched its Customer Lab in Shipley, near Leeds. A second Lab is likely to open in London in the Spring of 2018. The Labs are considered to be in line with industry best practice - both include space for the delivery of a range of different qualitative research methods, both also include viewing facilities, video-relay equipment and allow for visual and audio recording for the rapid generation of data for analysis.
Some staff have experience in fieldwork delivery gathered largely from prior experience working in research agencies, but for most this is fairly outdated. We are therefore in need of some specialist support from a highly experienced qualitative researcher to build our capability in primary fieldwork delivery.
The key deliverables required include: ⢠A scoping note outlining the team's current levels of capability and proposing a clear approach to delivering bespoke training and coaching to help plug gaps in skills and experience. ⢠The delivery of draft training materials for review by our Head of Customer Research and our Customer Lab lead, to ensure any proposals are aligned with Government protocols around the delivery of research, HMRC-specific processes / parameters and HMRC's customer base. ⢠The delivery of group training for the team - likely through several day-long training sessions. ⢠The delivery of a range of coaching sessions with individual team members.
The overall value of the framework is £15k, and the intention is to run the Framework for 15 weeks with an option to extend further
Additional information: Ariba Registration Instructions
HMRC use an HMRC version of SAP Ariba Sourcing. If you have already registered please email [email protected] with the following information: The contract title shown in Section II.1.1) Your organisation's HMRC SAP Ariba account ID: AN. If you have not registered please see Ariba Registrations Instructions in part 5. Online questionnaires must be fully completed no later than 12:00 on 11.12.2017. Expressions of interest not containing the requested information may be rejected. All communications shall be in English
Categories (CPV)
- 73200000 Research and development consultancy services
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