9662 - Customer support officer for the customer contact centre in City Hall, Norwich - AWARD
Norwich City Council e-Tendering · East of England
Key facts
- Contract value
- £13
- Awarded
- 18 Jun 2017
- Contract starts
- 17 Jul 2017
- Contract ends
- 17 Jul 2018
- Procedure
- Open procedure
- Buyer type
- Local government
Awarded to
| Supplier | Value |
|---|---|
| NPSS Security Services Ltd. | £13 |
Description
Norwich city council has a busy customer contact centre and reception (based at City Hall, Norwich, NR2 1NH) welcoming around 100,000 customer per annum. Customers visit the contact centre to access a wide variety of services including housing advice, parking, council tax, housing benefits, planning etc. The council has a need to provide a Customer support officer (CSO) who will be located in the customer contact centre on a daily basis. NoCC are offering an opportunity for a company to supply a CSO for a period of one year with an option to extend the contract for an additional two years (on a one year at a time basis). The council requirement is for a regular CSO and a relief CSO to be trained for this role. It has been proven that a regular "face" in the contact centre has a positive impact on the overall ambiance on a day to day basis with both customers and council staff alike.
The new contract is planned to commence 18 July 2017
Please note that there are TUPE implications with this contract.
Categories (CPV)
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