End-to-End Claims Handling Service
FSCS · United Kingdom
Key facts
- Closing date
- 23 Aug 2017
- Contract starts
- 30 Jun 2018
- Contract ends
- 31 Mar 2023
- Procedure
- Other -
- Buyer type
- Other public body
Description
The Financial Services Compensation Scheme Limited (FSCS) is seeking a strategic delivery partner (Strategic Partner) to deliver an end-to-end claims handling service (the Service).
The vision for the Service is to transform FSCS' outsourcing arrangements to ensure they are aligned with its new operational strategy - to enhance customer experience and value. FSCS want to create stronger relationships with fewer strategic partners to drive significant value.
The Strategic Partner will be responsible for: ⢠Service Management Services ⢠Support Services ⢠Deposit Services ⢠Non Deposit Services
FSCS may during the life of the contract require the Service Provider to provide the following Optional Services: ⢠Insurance Provision Services; ⢠Identification and Verification Tool; ⢠Portfolio Management Tool ⢠Physical Storage ⢠Default Investigation Services ⢠Thematic Issues Resolution
The full description can be obtained from the OJEU notice
Additional information: Information on the value of the contract can be obtained from the tender documents.
FSCS intends to use an eTendering system for this process. To express interest and access the content. - Click the 'Express Interest' button at the top of the page. - to view the relevant documents please follow the steps below: 1. Register your company on FSCS eTendering portal (this is only required once) - Browse to the eTendering Portal https://fscs.bravosolution.co.uk/web/login.html and click the link to register - Enter your correct business and user details - Note the username you chose and click 'Save' when complete - You will shortly receive an email with your unique password (please keep this secure) 2. Express an Interest in the Market Sounding - Login to the portal with the username/password - Click the 'ITTs Open To All Suppliers' link. (This opportunity is open to any registered supplier) - Click on the relevant PQQ i.e.FSCS 301 End to End Claims Handling Services'
Categories (CPV)
- 66000000 Financial and insurance services
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