Newham CCG Urgent Treatment Centre and Rapid Response Services
N E L Commissioning Support Unit · London
Key facts
- Estimated value
- £25,000,000
- Closing date
- 08 Jan 2018
- Contract starts
- 30 Jun 2018
- Contract ends
- 06 Jun 2021
- Procedure
- Open procedure (above threshold)
- Buyer type
- Other public body
Description
NHS Newham CCG is working collaboratively as part of the North-East London Strategic Transformation Plan (STP) covering seven CCGs: Newham, Waltham Forest, City & Hackney, Tower Hamlets, Barking Havering & Redbridge. The vision for the STP is to create a simplified, streamlined urgent care system, which will ensure right care, right place, and first time access principles for patients in North East London. The key programme for the STP is the procurement of an Integrated Urgent Care Service (NHS 111 & CAS) that meets both local and national requirements.
The CCG is procuring an Urgent Treatment Centre with streaming and an integrated Rapid Response service. The population using the Urgent Treatment Centre will primarily come from within Newham, although there are increased attendances from the working age population who are temporarily living in and close to the Borough and the selected provider is required to set up a recharging process in line with National Guidance. The selected provider will be expected to deliver the following core functions: a. GP Streamer with local knowledge, based at the "front door" of the Emergency Department (ED) at Newham University Hospital (NUH) streaming ALL patients (excluding major care) that attend the A&E site. b. A navigator service to support patients with medical assessment, advice, treatment, direction and self-care. c. Provision of a minor illness and minor injury service between the hours of 8am to 11.pm (15 hours) d. Provision of an additional minor illness service 11.00 pm to 2.00 a.m.(3 hours) e. Receive referrals and bookings from integrated urgent care service (111 & the Clinical Assessment Service). f. Book patients directly into GP practices and the 8-8 extended Primary Care Hub which is currently being piloted across Newham. g. Assess patients for pathways to acute services, i.e. ambulatory care, Clinical Decision Unit pathways
In addition to the above, the service will include a Rapid Response team to support the clinical team in the Urgent Treatment Service by delivering the following additional functions:
a. Support patients at home which require short term acute medical care for a period of 0-3 days to avert unnecessary admissions and readmissions to the Urgent Treatment centre and Emergency Department. b. Provision of urgent medical service (which responds to patients within two hours who are at risk of tipping into acute crisis) within a patients/service user's home or nursing home in Newham for any patient that goes into acute crisis. c. Provide treatments and support to monitor the patient's condition. d. Generate a reduction in hospital admissions for patients which require acute medical treatment. e. Assist the Urgent Treatment Service with the post - discharge management of patients which require further acute medical support at their place of residence.
The service will operate for 18 hours a day and for 365 days a year basis. It is anticipated the model of care will be va
Additional information: The CCG is following an Open Procedure procurement process to procure this service. Interested organisations must express their interest by registering on Pro-contract: https://www.procontract-due-north.com
The deadline for submitting a completed Tender is at 5pm on Monday 8th January 2018. Responses received after the deadline will not be considered.
The CCG intend to hold a bidder Event Day on Thursday 23rd November 2017 at University of East London, 1 Salway Road, Stratford E15 1NF. Time 12.30 to 4.30pm. Bidders can confirm there attendance via the Procontract discussion board.
Please note that any communication from NEL Commissioning Support or CCG regarding this tender will be via Pro-contract discussion messaging. Bidders must use Pro-contract discussion board for their communications with NEL Commissioning Support or CCG regarding this procurement.
The deadline for submitting a completed Tender is at 5.00pm on Monday 8th January 2018. Responses received after the deadline will not be considered.
Further information and Submission of the tenders will be via the Pro-Contract e-tendering system https://www.procontract.due-north.com
Categories (CPV)
- 85000000 Health and social work services
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