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Tenfell
Closed tender
Published 30 Aug 2017

Customer Service Evaluation

General Medical Council (GMC) · United Kingdom

Key facts

Closing date
13 Sep 2017
Contract starts
20 Sep 2017
Contract ends
20 Sep 2020
Procedure
Open procedure
Buyer type
Health

Description

GMC is seeking external support in evaluating the quality of our customer service. We have an immediate activity to evaluate the registration process for overseas doctors, but this is likely to repeated on other organisational processes. A summary of the main customer service interactions is included within this tender pack. For each evaluation, we will be seeking to benchmark our current standard of customer service and understand areas for improvement.

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