ITSM SERVICE DESK REPLACEMENT TOOL
West Midlands Fire and Rescue Authority · United Kingdom
Key facts
- Contract value
- £113,667
- Awarded
- 29 Jun 2017
- Contract starts
- 29 Jun 2017
- Contract ends
- 29 Jun 2020
- Procedure
- Not applicable
- Buyer type
- Emergency services
Awarded to
| Supplier | Value |
|---|---|
| IVANTI UK LIMITED | £113,667 |
Description
WMFS currently utilise 'Web Help Desk' to manage their ICT incident, problem, change and request fulfilment tickets. WMFS are planning to replace Web Help Desk with a new solution that is stable, reliable and easy to use, and which can provide better reporting and support an improved customer experience. WMFS requires a software solution that will deliver standard ITSM functionality - a 'Tier 2' ITSM solution to deliver core 'standard' ITSM functionality, ideally using a simple an intuitive collaborative approach - to replace the current tool - with optimal implementation time, tailoring and cost.
Categories (CPV)
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