1617CTS03 Mass Market Customer Survey: Qualitative research to understand customer experience of the acceptability of the time taken to reach end results
H M REVENUE & CUSTOMS · United Kingdom
Key facts
- Contract value
- £43,578
- Awarded
- 02 Jun 2016
- Contract starts
- 16 Jun 2016
- Contract ends
- 03 Oct 2016
- Procedure
- Other -
- Buyer type
- Central government
Awarded to
| Supplier | Value |
|---|---|
| TNS-BMRB | £43,578 |
Description
This research with individuals, small businesses and agents aims to understand the causes, the initial expectations and priorities, behind dissatisfaction with time taken to resolve queries raised with HMRC. This was identified as a primary area for improvement following the 2015 Mass Market Customer Survey. This research is amongst customers who had reported negative experiences, and the results will be used to improve HMRC's service and customers' experience of dealing with it.
Additional information: This contract was let following a mini competition within the DWP Social and Economic Research Framework 2013
Categories (CPV)
- 73100000 Research and experimental development services
Similar open tenders
Pay and Reward Strategy
Location: LondonBuyer: Office of Rail and Road
Open tenderCloses 3 Dec, 202628 daysValue £55.00kSource Find a TenderThe Office of Rail and Road has committed to carry out a comprehensive review of its Pay and Reward Strategy for all pay grades below the Senior Civil Service (SCS). The aim is to ensure that ORR has a strategy in place that delivers an equitable and consistent approach to pay and reward which is understood and suppor
Research Services for Pensions illustrations: presenting uncertainty and variability
Location: LondonBuyer: THE FINANCIAL REPORTING COUNCIL LIMITED
Open tenderCloses 7 Dec, 202632 daysValue £125.00kSource Find a TenderThe Financial Reporting Council (FRC) regulates auditors, accountants and actuaries and sets the UK's Corporate Governance and Stewardship Codes. As the Competent Authority for audit in the UK, we set auditing and ethical standards and monitor and enforce audit quality. The FRC requires Research Services to examine how
AI Creator Control
Location: WalesBuyer: Intellectual Property Office
Open tenderCloses 28 Nov, 202623 daysValue £80.00kSource Find a TenderThe IPO requires a supplier to provide research to support this review. The intention is that this will be a four-month project including an interim report (shared with policy officials) and final report (prepared for external publication). The Government may wish to communicate initial findings from the interim report
Mapping the Research and Innovation Ecosystem in select North African countries Priorities Actors and Uk Partnership Opportunities in Algeria Egypt Morocco and Tunisia
Location: LondonBuyer: British Council
Open tenderCloses 25 Nov, 202620 daysValue £70.00kSource Find a TenderThe British Council invites proposals to conduct a market intelligence study titled Mapping the Research and Innovation Ecosystem in Selected North African Countries Priorities Actors and Uk Partnership Opportunities covering Algeria Egypt Morocco and Tunisia
Westgate Vision 2040 - Multi-Disciplinary Design Team (MDDT) Consultancy Service
Location: IrelandBuyer: Louth County Council
Open tenderCloses 25 Nov, 202620 daysValue €900.00KSource TEDDelivery of detailed design, tender and management of construction phase to handover for Westgate Vision Public Realm Scheme Character Area 1 and 2
Ireland West SDZ Designated Activity Company DAC is seeking consultancy services to support the development of an Aviation Circular Economy Hub at Ireland West Airport Knock.
Location: IrelandBuyer: Mayo County Council
Open tenderCloses 24 Nov, 202619 daysValue €125.00KSource TEDMCC are publishing this competition on behalf of Ireland West SDZ Designated Activity Company. The brief is to undertake the market validation, technical, commercial and operational planning development work necessary to establish the proposed Hub’s viability. The tenderer shall identify an appropriate operating model