Customer Self-Scanning Devices
London Borough of Lambeth · London
Key facts
- Closing date
- 07 Aug 2017
- Contract starts
- 13 Aug 2017
- Contract ends
- 13 Aug 2020
- Procedure
- Open procedure
- Buyer type
- Local government
Description
Lambeth Council are commissioning for a self-scan service for customers to use when presenting evidence to support their business with us Citizens who make applications for various council services like Housing benefit, may be required to provide certain documentation to support their application. This could include a Passport, driving license, proof of address etc. The residents have a number of ways to provide this. They can scan the documents themselves and submit online, send in copies via post or visit a customer service centre (CSC) and have the documents scanned by a customer service representative. The majority of citizens will visit the CSC and the process of scanning in their supporting documentation can be time consuming and resource intensive. Each application can take up to 10 minutes. The scanned document needs to be sent to the mailbox of the relevant team who will then import and index into an internal Document Management System (like Anite). We are looking to implement a self-scanning solution allowing citizens to avoid queuing and scan any relevant supporting document themselves. This solution will streamline the process and remove any unnecessary intervention from Scanning and Indexing (S&I) staff. The system needs to be able to capture basic information from the resident (Application ref, postcode etc) and provide an easy to use process for them to scan their document(s). These should then be automatically imported and indexed into our document management system(s). The solution should be cost effective. We need it to be easy to use with quick and straightforward set up. We need it to integrate into back office systems. Documents sent over WiFi need to be encrypted before transmission. We need it to be locked down. We need it to be able to scan and send a document in no more than a few minutes and we need it to be able to scan photographic evidence in a high enough quality and resolution for us to be able to use it.
Categories (CPV)
Similar open tenders
Conwy County Leisure Facilities CCTV Supply and Install
Location: WalesBuyer: Conwy County Borough Council
Open tenderCloses 26 Nov, 202622 daysValue £100.00kSource Find a TenderConwy County Borough Council is seeking to appoint a suitably qualified and experienced contractor for the supply, installation, commissioning, configuration and 3year maintenance of CCTV systems across seven leisure facilities operated by the Authority. The project forms part of the Council's investment programme to i
Digital Connectivity Programme - 1gb Broadband Install and Service Delivery
Location: ScotlandBuyer: North Lanarkshire Council
Open tenderCloses 8 Dec, 202634 daysValue £85.45mSource Find a TenderNorth Lanarkshire Council (the “Council”) is undertaking a major digital transformation programme to deliver gigabit capable broadband connectivity to approximately 37,000 Council owned social housing properties across the authority area. The programme is a core component of the Council’s Digital Connectivity Masterpla
Term Service Contract for the Installation, Maintenance, Periodic Inspection and Servicing of CCTV Systems
Location: Yorkshire and the HumberBuyer: East Riding of Yorkshire Council
Open tenderCloses 9 Dec, 202635 daysValue £672.00kSource Find a TenderInstallation, maintenance and periodic inspection and testing of Closed Circuit Television Systems (CCTV Systems) in various occupied operational council properties located within the geographical boundaries of the East Riding of Yorkshire.
PURCH3035 Provision of Digital Two-Way Radio Communications System and Infrastructure
Location: ScotlandBuyer: University of Glasgow
Open tenderCloses 25 Nov, 202621 daysSource Public Contracts ScotlandPURCH3035 Provision of Digital Two-Way Radio Communications System and Infrastructure Tender documents available from Public Contracts Scotland. Tender returns should be submitted via Public Contracts Scotland, no paper copies will be accepted. Should paper tenders be submitted, they will be rejected. Further to this
Saltash Guildhall Internal Works
Buyer: Saltash Town Council
Open tenderCloses 30 Nov, 202626 daysSource Contracts FinderSaltash Town Council is seeking tenders from suitably qualified contractors for internal remodelling works at the Guildhall, Lower Fore Street, Saltash. The project comprises refurbishment and adaptation works to support revised council operations and meeting functions, including: Manufacture and installation of besp
Purchase of 475 Smartphones for MKCC
Location: South EastBuyer: Milton Keynes City Council
Open tenderCloses 19 Nov, 202615 daysValue £98.00kSource Find a TenderMilton Keynes City Council are currently out to tender for the provision of 475 Smartphones for Sheltered Housing and ICT staff. Suppliers that would like to take part in this tender process are invited to "Express Interest" upon which they will be given access to the full tender documentation through this e-tendering