GB-High Wycombe: FOI and compliants handling system
Wycombe District Council · South East
Key facts
- Contract value
- £20,320
- Awarded
- 20 Apr 2017
- Contract starts
- 17 Jul 2017
- Contract ends
- 17 Jul 2020
- Procedure
- Open procedure
- Buyer type
- Local government
Awarded to
| Supplier | Value |
|---|---|
| IDEAGEN PLC | £20,320 |
Description
Wycombe District Council is looking for an information request (FOI) and complaint handling system. The purpose of the system is to log, monitor and generate reports on a range of information requests: FOI, EIR DSAR, s29/35 and also complaints, compliments and comments which we receive in a variety of ways; directly via a web form, email and post. We are also interested in any additional opportunities that a solution may present such as publication of performance against targets and geography area/place, publication of requests and responses (disclosure logs) reporting on risks associated with non-compliance, analysis of trends to support pro-active publication of information and pre-empt complaints. The Council is seeking quotes from contractors who can supply an existing "off the shelf" system, and while we would expect a degree of customisation, we are not looking to develop a bespoke system from scratch
Categories (CPV)
- 48780000 System, storage and content management software package
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