HR and Payroll Services

The purpose of this document and Request for Information (RFI) is for The Insolvency Service (the agency or the Authority) to gain an understanding and appreciation of what the market can provide as a services and system to manage HR and Payroll functionality. The Information from this exercise will be used to inform our future commercial strategy to replace the Authority's current service provision.

The Authority's currently contracts out its HR information system, payroll and elements of the HR operation services to a shared service operation. The agency current employs c.1500 employees. The service includes: • Administration of payroll for all employees; • First-line advisory support for payroll and HR queries; • HR service provision - a full HR transactional service for the majority of HR life events; • Provision and maintenance of the HR database, Oracle 12.1.3; and • Live file handling, updating employee information on payroll and HR

The aim of this Request for Information is to: • Determine and understand the market interest to deliver these services. • Understand how the service/s could be potentially delivered and managed in order to support them achieve efficiency improvements but delivery of benefits to users / staff. • Understand the different costing models available. We are seeking to understand the service provision and user experience and interested in the link between intuitive systems used appropriately by all employees and the accuracy of management information. The information gathered as part of this soft market test will input directly to the outline business case for the future service. The following are the objectives for the business case: • A payroll solution that enables all employees to be paid accurately and on time. • A system that accurately records the number of employees and all required information on them and use the data held to deliver accurate, real-time and historical management information.

• An HR service provision for the full HR transactional service for the majority of HR life events (to be defined). • HR and payroll advice (the level and detail of this will need to be defined). • Self-service functionality for all employees and their managers. • A system / service that interfaces with other relevant systems in the agency where required.

Additional information: The RFI is issued solely for the purpose of conducting market engagement and does not constitute any commitment by the Authority to undertake any procurement exercise in the future. This exercise includes no element of supplier evaluation. No parties will be prejudiced by any response of failure to respond to this questionnaire, there is no commitment of any kind involved on either side. This RFI does not constitute a call for competition to procure any services and the Authority is not bound by any proposal offered. The authority is also not liable for any costs, fees or expenses incurred by any party in its response to this soft market testing questionnaire. RFI timetable

The Authority intends to conduct the RFI according to the following timetable so far as is reasonable and practicable:

Issue RFI 24 January 2017

RFI Questions to be submitted by 4pm 3 February 2017

RFI Response to questions from the agency 9 February 2017

RFI Submission 4pm 16 February 2017

Clarification Questions & Submissions Clarification questions relating to the Request for information or the submission of proposals should be submitted in writing, quoting the RFI title to the Authority's central email address '[email protected]'.

The Authority will collate all questions relating to the Request for information and respond to all parties as per the timetable.