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Tenfell
Awarded contract
Published 27 Jul 2017

Transferring Tax Credits Debts to DWP

H M REVENUE & CUSTOMS · United Kingdom

Key facts

Contract value
£19,603
Awarded
13 Jun 2017
Contract starts
06 Jul 2017
Contract ends
08 Sep 2017
Procedure
Not applicable
Buyer type
Central government

Awarded to

SupplierValue
Ipsos Mori£19,603

Description

Assignment under the Market Research Framework MR130001.

This qualitative research will look to explore responses to the new letter notifying customers that their tax credits debts are being transferred to DWP for recovery. In particular, it will seek to: • Walk through the end to end journey with customers to explore their likely reactions at each stage; • Ensure the messages in the letter are clear and unambiguous; • Find out what questions people have once they have read the letter and test this alongside the draft web guidance to identify gaps.

Categories (CPV)

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Published by the buyer on Contracts Finder archive (Open Contracting) (Open Government Licence v3.0). Always read the original notice before responding.