Single Non-Emergency Number 101
Home Office · London
Key facts
- Estimated value
- £9,000,000
- Contract starts
- 31 Mar 2022
- Contract ends
- 31 Mar 2027
- Procedure
- Competitive dialogue (above threshold)
- Buyer type
- Central government
Description
Services for a single memorable three digit number for public use in non-emergencies that also allows forces to provide mutual aid telephone services for the public after an accident.
Additional information: Service DescriptionThe Home Office (HO) intends to undertake a procurement process to appoint a suitable body to manage, operate and administer the 101 Single Non-Emergency Number. The provider will be responsible for the set-up, maintenance and up-keep, development to maximise value for money, and suitable provision of resilience of the national components of the service. Consideration is being given to wider contact management integration across police forces and potentially with other public sector bodies, and to triage non-police calls to other numbers outside the remit of the 101 SNEN (ensuring the caller is charged appropriately). Consideration is also being given to integration with digital and non-voice contact channels, including but not limited to integrated voice recognition (IVR) submission of online reporting forms where available, integration with web chat functionality and automation of triage or call resolution for common themes. The Authority would also welcome views on the feasibility of overcoming challenges presented around identifying caller location information to the end call handlers in the context of VOIP, SIP trunking and the sunsetting of PSTN.The high-level requirements for these are identified as Optional requirements in the attachment, however the Authority would welcome views on viability, technical or financial challenges or blockers, and rough order timelines for delivery of a service with (where deemed feasible) and without these optional requirements.Requirements and anticipated Service Level Agreements - 101 Service Requirements 2020 v1.0.xls: This will be provided to interested suppliers via the Home Office e-Tendering portal Jaggaer, where the procurement will be run. Please register your Company's contact details by logging on to the home page: https://homeoffice.app.jaggaer.com/web/login.html if you're not already on the system.
Categories (CPV)
- 64211000 Public-telephone services
Similar open tenders
Digital Connectivity Programme - 1gb Broadband Install and Service Delivery
Location: ScotlandBuyer: North Lanarkshire Council
Open tenderCloses 8 Dec, 202634 daysValue £85.45mSource Find a TenderNorth Lanarkshire Council (the “Council”) is undertaking a major digital transformation programme to deliver gigabit capable broadband connectivity to approximately 37,000 Council owned social housing properties across the authority area. The programme is a core component of the Council’s Digital Connectivity Masterpla
Post Office Branch - Lockwood
Location: LondonBuyer: Post Office Limited
Open tenderCloses 17 Nov, 202613 daysValue £8.00kSource Find a TenderPost Office Ltd is looking for a successful retailer to either purchase the current business or incorporate a Post Office Local into their existing or proposed business. The offer available in this Post Office would be: Post Office Local - integrating Post Office services into a vibrant and sustainable retail business,
Global Travel, Accommodation and Venue Management Services
Location: North WestBuyer: Government Commercial Agency
Open tenderCloses 8 Dec, 202634 daysValue £36.25bnSource Find a TenderA framework providing comprehensive booking solutions for all UK Public Sector Travel needs, including air, rail, taxis, coaches, car hire, accommodation and venues for meetings, conferences and events, as well as emergency travel and accommodation solutions, including for civilian cohorts under the care of a UK Public
Post Office Branch - Old Colwyn
Location: LondonBuyer: Post Office Limited
Open tenderCloses 29 Nov, 202625 daysValue £10.50kSource Find a TenderPost Office Ltd is looking for a successful retailer to incorporate a Post Office Local into their existing or proposed business. The offer available in this Post Office would be: Post Office Local - integrating Post Office services into a vibrant and sustainable retail business, so they can be offered over the same op
Post Office Branch - Easingwold
Location: LondonBuyer: Post Office Limited
Open tenderCloses 29 Nov, 202625 daysValue £8.00kSource Find a TenderPost Office Ltd is looking for a successful retailer to either purchase the current business or incorporate a Post Office Local into their existing or proposed business. The offer available in this Post Office would be: Post Office Local - integrating Post Office services into a vibrant and sustainable retail business,
Post Office Branch - Ameysford Road
Location: LondonBuyer: Post Office Limited
Open tenderCloses 12 Nov, 20268 daysValue £8.00kSource Find a TenderPost Office Ltd is looking for a successful retailer to incorporate a Post Office Local into their existing or proposed business. The offer available in this Post Office would be: Post Office Local - integrating Post Office services into a vibrant and sustainable retail business, so they can be offered over the same op