Emergency Capacity Contact Centre Services for the Vulnerable People Support Service
Department for Work and Pensions · London
Key facts
- Contract value
- £45,750,000
- Awarded
- 20 Mar 2020
- Contract starts
- 20 Mar 2020
- Contract ends
- 19 Sep 2020
- Procedure
- Call-off from a framework agreement (framework)
- Buyer type
- Central government
Awarded to
| Supplier | Value |
|---|---|
| Serco Ltd | £45,750,000 |
Description
Contact Centre services based initially on outbound calls (inbound optional) to support vulnerable customers under self isolation strategies due to the impact and government response to Coronavirus-19
Categories (CPV)
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