Telephony services
Norfolk County Council · East of England
Key facts
- Contract value
- £255,604
- Awarded
- 24 Aug 2026
- Contract starts
- 30 Sep 2026
- Contract ends
- 30 Sep 2028
- Procedure
- Call-off from a framework agreement (framework)
- Buyer type
- Local government
- Source
- Contracts Finder
Awarded to
| Supplier | Value |
|---|---|
| TRUSTMARQUE SOLUTIONS LIMITED | £255,604 |
Description
Norfolk County Council was seeking a telephony provider to deliver Microsoft Teams Direct Routing (or equivalent) connectivity across two tenants, including SIP trunking, DDI number porting and management, and support for non-geographic numbers and number delivery into our existing contact centre platform.
This will include advanced call management and routing via a secure customer portal, including management of non-geographic and DDI ranges, along with Teams analytics and compliance recording capabilities. Additionally, the service will include administration and provisioning tools for Teams users and DDI numbers.
Categories (CPV)
- 64200000 Telecommunications services
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