RMBC - LA - Customer Relationship Management System and Content Management System
Key facts
- Estimated value
- £850,000
- Closing date
- 07 Jul 2020
- Contract starts
- 27 Sep 2020
- Contract ends
- 27 Sep 2027
- Procedure
- Open procedure (above threshold)
- Buyer type
- Other public body
Description
The Authority is seeking to contract with one provider for a combined CRM and CMS solution to significantly improve its digital self-service and assisted-service offering via a new customer portal for a number of interactions including Waste (fly tipping, missed collections, garden and bulky waste), on-line Planning submissions, on-line activities for Housing and Revenues and Benefits. The solution will enable the Authority to build a data-rich Customer Services provision, enabling analysis of customer needs and shaping services accordingly. The solution will provide the Authority with a single view of its customers to break down silos across the Authority and the services it provides; Officers will achieve a better understanding of how customers interact across all services whilst enabling them to track service requests, check for updates electronically, deliver personalised, targeted services and communication and thus building stronger and effective relationships with them.
Additional information: This tender is to be completed electronically using the SE Shared Services Procurement eSourcing portal.
https://www.sesharedservices.org.uk/esourcing/opportunities
The SE Shared Services eSourcing portal provides a web-based tool that provides a simple, secure and efficient means for managing tendering and quotation activities reducing the time and effort required for both buyers and Potential Bidders. The portal allows for tender clarifications and submitting your bid electronically.
In order to bid for this opportunity you will need to register your company on the SE Shared Services portal.
Is a Recurrent Procurement Type? : Yes
Categories (CPV)
- 72000000 IT services: consulting, software development, Internet and support
- 72212224 Web page editing software development services
- 72212783 Content management software development services
- 72212400 Business transaction and personal business software development services
- 72200000 Software programming and consultancy services
- 72266000 Software consultancy services
- 72211000 Programming services of systems and user software
- 72212000 Programming services of application software
- 72212220 Internet and intranet software development services
- 72212517 IT software development services
- 72212200 Networking, Internet and intranet software development services
- 72210000 Programming services of packaged software products
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