National Contact Centre
NHS Blood and Transplant · United Kingdom
Key facts
- Contract value
- £22,802,580
- Awarded
- 24 Jun 2026
- Contract starts
- 01 Mar 2027
- Contract ends
- 29 Feb 2032
- Procedure
- Competitive flexible procedure
- Buyer type
- Health
- Source
- Find a Tender
Awarded to
| Supplier | Value |
|---|---|
| Arvato Limited | £22,802,580 |
Description
NHS Blood and Transplant is leading a procurement for a National Contact Centre. We are looking for a supplier to deliver a state-of-the-art, donor-centric multi-channel National Contact Centre (NCC) solution. This centre will handle both inbound and outbound interactions with potential and existing blood donors as well as the NHS Organ Donation Register (ODR). Managing NCC contacts is essential to the NHSBT communications approach. Delivering a prompt, professional, and effective contact handling service is crucial for building and sustaining relationships between NHSBT, its blood donors, and individuals enrolling on the NHS Organ Donor Register.
Categories (CPV)
- 79512000 Call centre
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