Designing and running the BR-MeX pilot year
Key facts
- Contract value
- £179,961
- Awarded
- 18 May 2023
- Contract starts
- 29 May 2023
- Contract ends
- 31 Mar 2024
- Procedure
- Call-off from a dynamic purchasing system
- Buyer type
- Other public body
Awarded to
| Supplier | Value |
|---|---|
| IFF Research Limited | £179,961 |
Description
The overarching objective of BR-MeX is to incentivise wholesale water companies to provide an excellent wholesaler customer experience to business customers and Retailers. Ofwat and MOSL are working collaboratively on commissioning a design and research project to develop and pilot the two primary surveys that will measure performance in this area, namely these are: 1. B-MeX: A survey aiming to seek business customers' feedback on wholesaler performance through a survey based on a specific customer contact with the wholesaler. 2. R-MeX: A survey to seek Retailers' feedback on wholesaler performance. The primary objective of this project is to design, test and pilot all aspects of the B-MeX and R-MeX surveys in 2023-2024 to ensure the survey methodology is robust for a full-scale shadow run in spring 2024.
Categories (CPV)
- 73210000 Research consultancy services
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