Contract for the delivery of an options appraisal for a best-in-class future state operating model for its contact centre's operations
London Borough of Lambeth · London
Key facts
- Closing date
- 23 Oct 2020
- Contract starts
- 09 Nov 2020
- Contract ends
- 04 Dec 2020
- Procedure
- Open procedure (below threshold)
- Buyer type
- Local government
Description
The London Borough of Lambeth is currently seeking consultancy services to deliver an options appraisal for a best-in-class future state operating model for its contact centre operations.
Key deliverables of the engagement include but are not limited to:
⢠Options for future state operating models and partners that are best in breed, with clear appraisal against our criteria, and a recommendation for the best fit for Lambeth, with sufficient detail for Lambeth to select a preferred model. ⢠Appraisal of all sectors and partners that could provide the new operating model, and the transition to the new model ⢠Options that balance smaller more agile providers with security of future service delivery ⢠Clearly outlined transition plan
Key requirements of the engagement include but are not limited to:
⢠The Supplier's team assigned should be expert and highly experienced in the sector, have a good understanding of the Council and will possess experience of this type of assignment and transformational change.
⢠Consultancy services should be delivered over a period of 3-4 weeks.
⢠That due to critical need, the Supplier should mobilise the consultancy services at speed following contract award.
Categories (CPV)
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