Support and Maintenance of BFI's Unified Communications Platform - AWARD
British Film Institute · London
Key facts
- Contract value
- £12,900
- Awarded
- 20 Dec 2019
- Contract starts
- 01 Jan 2020
- Contract ends
- 31 Dec 2020
- Procedure
- Open procedure
- Buyer type
- Central government
Awarded to
| Supplier | Value |
|---|---|
| Risual Ltd | £12,900 |
Description
The BFI requires bidding for the support and maintenance of its current Unified Communications platform. The technology supporting this platform is Microsoft's Skype for Business 2015 Server.
The platform is deployed to provide UC capability throughout the BFI, in areas such as telephony, voice mail, online conferencing, video, IM and collaboration. The successful bidder should have extensive technical expertise in supporting a Skype for Business environment, utilising SIP and Enterprise Voice.
The current deployment comprises Skype Front-End Servers, Edge Servers for remote access, an Office Web Apps server, Audiocodes SBC's for external voice calls via SIP, and integrates with Microsoft Exchange 2010.
In addition, the BFI has deployed the Anywhere365 Contact Centre to facilitate our Box Office and Membership teams (based in Southbank) processing calls from customers and BFI members. This product is certified for use with Skype for Business.
The successful bidder should be able to cover break fix incident requests from the BFI across all these areas, and offer us an industry-standard SLA. Where the technical expertise of the bidder is exhausted, the bidder should have strong relationships and SLA's with any vendors involved in our deployment (e.g. Microsoft).
Beyond general support for non-working elements of the deployment, the successful bidder should provision the ability to fulfil service requests from the BFI and engage with us on questions, improvements and advice for our UC platform (e.g. consultancy days or any other appropriate mechanism).
At a minimum, the successful bidder must be able to provide support via email, telephone and remote sessions during our core business hours of 08:00 - 18:00.
Categories (CPV)
Similar open tenders
CA18633 - Chesterfield College - Provision of a Finance System
Location: East MidlandsBuyer: Chesterfield College
Open tenderCloses 2 Dec, 202627 daysValue £280.00kSource Contracts FinderChesterfield College -Tender for the Provision of a Finance System To access this competition: Registered: Login to https://suppliers.multiquote.com and view the opportunity CA18633. Not registered: Visit https://suppliers.multiquote.com then register and quote CA18633 as the reason for registration. Any queries
Ireland West SDZ Designated Activity Company DAC is seeking consultancy services to support the development of an Aviation Circular Economy Hub at Ireland West Airport Knock.
Location: IrelandBuyer: Mayo County Council
Open tenderCloses 24 Nov, 202619 daysValue €125.00KSource TEDMCC are publishing this competition on behalf of Ireland West SDZ Designated Activity Company. The brief is to undertake the market validation, technical, commercial and operational planning development work necessary to establish the proposed Hub’s viability. The tenderer shall identify an appropriate operating model
EMMS Cyber Security SME Support Programme
Location: Yorkshire and the HumberBuyer: Lincolnshire County Council
Open tenderCloses 18 Nov, 202613 daysValue £65.00kSource Find a TenderIndustrial Cyber Security pilot programme aimed at improving cyber resilience readiness within SME manufacturing businesses. This exercise is being led by the LCC on behalf of Leicestershire, Nottinghamshire, Derbyshire, Northamptonshire, and Greater Lincolnshire.
Digital Connectivity Programme - 1gb Broadband Install and Service Delivery
Location: ScotlandBuyer: North Lanarkshire Council
Open tenderCloses 8 Dec, 202633 daysValue £85.45mSource Find a TenderNorth Lanarkshire Council (the “Council”) is undertaking a major digital transformation programme to deliver gigabit capable broadband connectivity to approximately 37,000 Council owned social housing properties across the authority area. The programme is a core component of the Council’s Digital Connectivity Masterpla
The Spencer Academy Trusts Microsoft Licensing & Support Services
Location: East MidlandsBuyer: THE SPENCER ACADEMIES TRUST
Open tenderCloses 23 Nov, 202618 daysValue £525.00kSource Find a TenderSpencer Academies Trust is seeking a suitably qualified supplier to provide Microsoft Licensing and Support Services. The contract will include the provision, management and support of the Trust's Microsoft licensing estate, including Microsoft 365 A3 and Microsoft 365 A5 licensing, licence administration, subscription
Single Party Framework Agreement for the supply of Atlassian Cloud Services and Associated Products
Location: IrelandBuyer: Gambling Regulatory Authority of Ireland
Open tenderCloses 3 Dec, 202628 daysValue €400.00KSource TEDSingle Party Framework Agreement for the supply of Atlassian Cloud Services and Associated Products