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Closed tender
Published 19 May 2020

Sussex Partnership NHS Foundation Trust ITSM Managed Service Replacement

Surrey and Borders Partnership NHS Foundation Trust · United Kingdom

Key facts

Estimated value
£18,000,000
Closing date
19 Jun 2020
Contract starts
31 Aug 2020
Contract ends
31 Aug 2025
Procedure
Restricted procedure (above threshold)
Buyer type
Health

Description

Please note this is the replacement of a previous opportunity cancelled as a result of unforeseen circumstances relating to COVID-19.

Sussex Partnership NHS Foundation Trust is undertaking a procurement for the provision of service desk and associated ITSM services to cover all its sites. This includes the full replacement of end user computing hardware and the management and support of that hardware for the term.

The Trust is looking to procure the following services from a single supplier: - A fully managed service - A full device refresh of desktop and laptop devices and upgrade to Windows 10 and Office 2019 (see Volumetric Document for device numbers) - An on-Authority premises Service Desk (all Core Hours Service Desk support must be provided on the Authority site) - A full break/fix service and incident management with associated SLAs (financial rights of remedy mandatory) - A fully featured ITSM tool and portal for end users - Full call handling system and alternative contact methods - Change Management Services - Knowledge Management Services - Asset Management and device tracking Services - Problem Management Services - Configuration Management Services - Moves, Adds and Changes - Wi-Fi Service Management (Full Authority private and public Wi-Fi management and break/fix) - Implementation Services including but not limited to setup, training, data migration, testing, go-live, and post go-live support - Ongoing professional services and support

Additional information: This opportunity is being procured using a electronic portal. Suppliers wishing to express an interest or gain access to the procurement documentation must visit the link below and sign up to use the electronic portal. Signing up is free and any suitable supplier may access the documentation.

Categories (CPV)

  • 72000000 IT services: consulting, software development, Internet and support

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About Surrey and Borders Partnership NHS Foundation Trust

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