RBK_Leading Council: Customer Experience, Business Support & Revenue and Benefits Consultancy Review
Key facts
- Estimated value
- £50,000
- Closing date
- 18 Dec 2020
- Contract starts
- 08 Feb 2021
- Contract ends
- 31 Mar 2021
- Procedure
- Open procedure
- Buyer type
- Local government
Description
Prior to the COVID-19 pandemic, RBK was about to launch an ambitious transformation programme focused on delivering better outcomes for our communities and businesses at the same time as delivering savings and supporting income generation. Like other borough's the COVID-19 pandemic has had a profound impact on local communities and on the council's financial position, the requirement to transform at pace is now more important than ever. One of the cross-cutting transformation themes is focused on RBK being a 'Leading Council' - Kingston leading the way; developing a 21st century digital council with engaged citizens. Innovative, streamlined and joined-up services that place the resident at the centre of everything we do. The council's customer experience, business support and revenue and benefits services are a key area of transformational focus as part of this Leading Council theme.
Categories (CPV)
- 79300000 Market and economic research; polling and statistics
- 79100000 Legal services
- 79200000 Accounting, auditing and fiscal services
- 72221000 Business analysis consultancy services
- 79411000 General management consultancy services
- 79413000 Marketing management consultancy services
- 79415000 Production management consultancy services
- 79419000 Evaluation consultancy services
- 79414000 Human resources management consultancy services
- 79412000 Financial management consultancy services
- 79416000 Public relations services
- 79417000 Safety consultancy services
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