Cloud Based Telephony System for Cobalt and South Liverpool Homes 2021 - 26
Key facts
- Estimated value
- £500,000
- Closing date
- 18 Jan 2021
- Contract starts
- 15 Feb 2021
- Contract ends
- 31 Mar 2024
- Procedure
- Open procedure (above threshold)
- Buyer type
- Housing
Description
Cobalt and South Liverpool Housing each requires a single, high availability, easy to maintain and effective next gen, cloud based telephony system that supports both traditional voice communications across the organisation and the technologies required for enhanced communications as well as future integration that will facilitate a fully integrated Omnichannel Contact Centre Both organisations are is seeking to enter into a contract with a suitably qualified service provider to provide telephony SIP trunks/infrastructure and service management between the hours specified in the contract document, Monday to Friday, plus an out of hours emergency service 365 days per year. Services are to include - o Service Support (Helpdesk / Engineering / Development) o DDI Porting where necessary o Call data itemisation o PSTN failover o Call centre supervisor and officer training
Additional information: Is a Recurrent Procurement Type? : No
Categories (CPV)
- 64200000 Telecommunications services
- 32412100 Telecommunications network
- 32510000 Wireless telecommunications system
- 32500000 Telecommunications equipment and supplies
- 45314000 Installation of telecommunications equipment
- 32520000 Telecommunications cable and equipment
- 50330000 Maintenance services of telecommunications equipment
- 32524000 Telecommunications system
- 51340000 Installation services of line telephony equipment
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