Enforcement Operations Services Agreement
Transport for London · London
Key facts
- Contract value
- £213,333,333
- Awarded
- 13 Dec 2014
- Contract starts
- 25 Sep 2016
- Contract ends
- 25 Sep 2026
- Procedure
- Competitive dialogue (above threshold)
- Buyer type
- Utilities & transport
Awarded to
| Supplier | Value |
|---|---|
| Capita Business Services | £213,333,333 |
Description
The contract covers Enforcement operations including IT and other services described below, to support its current road user charging schemes (including Congestion Charging) and potential future road and infrastructure charging schemes. LOT 2 - Enforcement Operations. This will include detailed design, construction, configuration, integration, testing and implementation of a scalable Enforcement Operations IT system(s), on-going continuous operation, and support and maintenance of the system(s) constructed. Data quality analysis, data migration, integration testing and proving will be required, together with working with other Economic Operators. The Economic Operator will provide and operate support services to include: validating potential contraventions before raising penalty charges for non-compliance with the relevant scheme, the issue of all Penalty Charge Notices (PCNs) and the operation of a contact centre that will manage customer payments, queries, representations and appeals. These and other related support services will relate to the Congestion Charging scheme, civil traffic offences such as contraventions of Yellow Box Junctions, Banned Turns, Bus Lanes, Parking and Loading, and any other relevant road and infrastructure user charging schemes.
Categories (CPV)
- 72000000 IT services: consulting, software development, Internet and support
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