101 Non Emergency Helpline
Home Office · London
Key facts
- Contract value
- £700,000
- Awarded
- 31 Mar 2020
- Contract starts
- 31 Mar 2020
- Contract ends
- 31 Mar 2022
- Procedure
- Call-off from a framework agreement (framework)
- Buyer type
- Central government
Awarded to
| Supplier | Value |
|---|---|
| Vodafone | £700,000 |
Description
Provision of the 101 single non-emergency number service which connects members of the public to individual force call handlers. The migration of the call charging for this service from caller charging to allow calls to be free to the public. Implementation of automation measures to identify and redirect (to other media such as online platforms) calls which do not require a police call handler's involvement.
Additional information: Contract extended, exercising 24 months extension option
Categories (CPV)
- 64211000 Public-telephone services
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