Public Engagement and Satisfaction Surveys
Key facts
- Closing date
- 09 Nov 2020
- Contract starts
- 07 Dec 2020
- Contract ends
- 06 Dec 2023
- Procedure
- Open procedure
- Buyer type
- Emergency services
Description
Victims of crime are surveyed to find out they feel about the level of service that they received from the Police; the surveys used are referred to as User Satisfaction Surveys. The information obtained from these surveys is used to improve victim satisfaction with the Police. User Satisfaction Surveys were previously a mandatory requirement for all forces; however since mandation has ceased, forces are still expected to contact victims of crime and act on their feedback, recognising that an excellent victim-led service is a key component of Forces performance frameworks and strategies. This contract will require the successful supplier to contact victims of crime and obtain their views on their interaction with the Police.
Categories (CPV)
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