CS20281 Emergency Consumer Advice Line
UK SHARED BUSINESS SERVICES LIMITED · United Kingdom
Key facts
- Contract value
- £25,000
- Awarded
- 11 Aug 2020
- Contract starts
- 23 Aug 2020
- Contract ends
- 31 Mar 2021
- Procedure
- Call-off from a framework agreement (framework)
- Buyer type
- Other public body
Awarded to
| Supplier | Value |
|---|---|
| Sitel UK Ltd | £25,000 |
Description
The purpose of this tender exercise is to ensure that in the event of a non-routine incident or other periods of increased demand, the Office for Product Safety and Standards is able to quickly scale up its emergency call handling operations to process commensurate levels of consumer enquiries, providing accurate advice and reassurance to consumers.
Categories (CPV)
- 79512000 Call centre
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