Subscription for Freshservice ITSM Service Desk: Employee Engagement Suite
Independent Office For Police Conduct · United Kingdom
Key facts
- Contract value
- £78,840
- Awarded
- 16 Mar 2020
- Contract starts
- 06 Apr 2020
- Contract ends
- 06 Apr 2022
- Procedure
- Call-off from a framework agreement (framework)
- Buyer type
- Central government
Awarded to
| Supplier | Value |
|---|---|
| Freshworks Inc | £78,840 |
Description
Freshservice is an IT Service Management (ITSM) Toolset which helps regulate, manage and deliver IT services to meet the needs of an organisation. It ensures that the appropriate mix of people, budgets, processes, and outcomes are in place to provide value. The main driver for procuring Freshservice is the need to bring the IT service desk function in house who will be the primary user of this toolset, as part of the ongoing ICT desegregation project within the IOPC. Having this ITSM toolset in place will greatly enhance how ICT services are delivered towards the Business.
Categories (CPV)
- 72000000 IT services: consulting, software development, Internet and support
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