1-1121 Customer Service Strategic Approach
Highways England · United Kingdom
Key facts
- Contract value
- £95,565
- Awarded
- 07 Jul 2020
- Contract starts
- 08 Jul 2020
- Contract ends
- 30 Mar 2021
- Procedure
- Call-off from a framework agreement (framework)
- Buyer type
- Central government
Awarded to
| Supplier | Value |
|---|---|
| WSP UK Limited | £95,565 |
Description
Highways England's Customer Service Strategy seeks to deliver better conversations and better journeys. As we move into the second road period, we need to ensure our strategy and approach to customer service is in line with our customers' changing expectations. As part of this, we also need to develop our internal customer maturity and culture, to help develop a better service to our customers.
Categories (CPV)
- 73000000 Research and development services and related consultancy services
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