CRM and Customer platform replacement
London Borough of Enfield · London
Key facts
- Contract value
- £1,026,917
- Awarded
- 28 Apr 2020
- Contract starts
- 07 Jun 2020
- Contract ends
- 07 Jun 2022
- Procedure
- Restricted procedure
- Buyer type
- Local government
Awarded to
| Supplier | Value |
|---|---|
| Verint Systems UK Ltd | £1,026,917 |
Description
The objective of this project is to consolidate the two existing CRM's (MS Dynamics and Lagan - currently used as a knowledge management system), as well as deliver a customer platform. The customer platform consist of webforms, customer accounts, integration to back office system and enterprise telephony.
Categories (CPV)
- 72000000 IT services: consulting, software development, Internet and support
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