WLDC - Customer Relationship Management (Solution)
Lincolnshire County Council · Yorkshire and the Humber
Key facts
- Contract value
- £374,740
- Awarded
- 31 Jan 2020
- Contract starts
- 10 Feb 2020
- Contract ends
- 09 Feb 2024
- Procedure
- Call-off from a framework agreement (framework)
- Buyer type
- Local government
Awarded to
| Supplier | Value |
|---|---|
| Provident CRM Limited | £374,740 |
Description
This is an award notice having used the process included in the CCS G Cloud 11, (creation of search terms) the Council searched for eligible suppliers able to deliver a Customer Relationship Management Solution including core Customer and Interaction functionalities, Customer Self-Service Portal, Field Working capabilities, Knowledgebase and Business Process Modelling capabilities. Suppliers Service Descriptions, Prices and License Terms as published on the G Cloud 11 portal were evaluated to arrive at an award decision.
Categories (CPV)
- 72000000 IT services: consulting, software development, Internet and support
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