WP3611 - CRM Business Integration and System Implementation Partner
Walsall Council e-Tendering · West Midlands
Key facts
- Estimated value
- £8,000,000
- Closing date
- 21 Sep 2020
- Contract starts
- 18 Jan 2021
- Contract ends
- 31 Jan 2023
- Procedure
- Competitive dialogue (above threshold)
- Buyer type
- Local government
Description
The Council is seeking an integration and implementation partner to re-engineer the Council's current ways of working, and lead on redesign and digitalisation of its processes into a Microsoft Dynamics CRM platform which the partner will create.
The Council has identified that it currently does not hold a single view of its Service Users, has no 'front door' for access to our services, and has limited integration of services. A key priority for the Customer Access Management (CAM) work stream is therefore investment in a fully integrated Customer Relationship Management (CRM) system.
The new CRM platform will be a key enabler to help support the Council in addressing the issues described above, and facilitate efficient and effective communication with its Service Users.
The Council is seeking an integration and implementation partner that can take the Council's functional requirements through the below stages: o Platform Build, o Technical Design, o Process Build o Service Transformation
As part of the Service Transformation, the chosen provider will be expected to re-engineer the Council's current ways of working, and lead on redesign and digitalisation of its processes. The Council views the provision of effective Service Transformation as a critical success factor for this contract, and of at least equal importance to the technical system integration components, including Platform Build, Technical Design and Process Build.
Additional information: Please note that Walsall Council have a new Contract opportunity.
For further details of the requirement, please see the following link to the Councils` e-Procurement web portal;
https://in-tendhost.co.uk/walsallcouncil
You will be required to register your organisation (if already not done so) and express your interest in the relevant project/opportunity.
Is a Recurrent Procurement Type? : No
Categories (CPV)
- 79410000 Business and management consultancy services
- 79400000 Business and management consultancy and related services
- 72246000 Systems consultancy services
- 72600000 Computer support and consultancy services
- 72266000 Software consultancy services
- 72227000 Software integration consultancy services
- 72220000 Systems and technical consultancy services
- 72224000 Project management consultancy services
- 72200000 Software programming and consultancy services
- 72221000 Business analysis consultancy services
- 79411100 Business development consultancy services
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