Student Care Line
University of Salford · North West
Key facts
- Estimated value
- £100,000
- Closing date
- 06 Oct 2020
- Contract starts
- 01 Nov 2020
- Contract ends
- 31 Oct 2022
- Procedure
- Open procedure (below threshold)
- Buyer type
- Education
Description
The University of Salford is seeking a provider for the student care line services.
A) Main Requirements
1. The provider is covered by appropriate insurance for the type of work being undertaken and has arrangements in place to continue this coverage, for the relevant period when legal action may be undertaken, if they should cease trading or offering this type of service - and this is all robust as regards the contracting and sub-contracting organisations.
2. This will be a 24/7/365 service.
3. Providing access to emotional/mental wellbeing support for up to an hour at a time.
4. Staffed by qualified counsellors who are either already BACP accredited or close to achieving their accreditation. All counsellors who staff the line must have a minimum of 300 hours supervised counselling practice.
5. The counsellors will be experienced and trained in handling trauma.
6. Service has clearly stated risk-management procedures which are satisfactory to the University.
7. In the event that a student discloses information which indicates that one of the following risks is present:
⢠The caller presents a risk to others ⢠The caller discloses abuse concerning a child or vulnerable adult ⢠The caller presents a risk to their own life and a safety plan cannot be agreed
Then as well as managing the risk appropriately, the service provider will also send an email to the University of Salford Counselling & Wellbeing team ([email protected]) to advise them of the risk that was presented. This will be seen by the Counselling & Wellbeing on the next working day and will be to provide additional follow up support to the student or other staff students impacted, and is not part of immediate risk management or emergency response to such incidents. 8. In order to enable Point 7, the service will collect sufficient information about the student (e.g. name and roll number) to enable this. NB: Unless students disclose one of the stated risks, then the fact they have called the service will remain anonymous.....
Please go to our InTend Portal for full tender documentation.
Additional information: Please send all correspondence to our InTend Portal: https://in-tendhost.co.uk/salford/aspx/Home
Categories (CPV)
- 85312320 Counselling services
Similar open tenders
Establishment of Framework for Mediation Service- External Conflict Resolution
Location: Northern IrelandBuyer: Independent Commission for Reconciliation and Information Recovery
Open tenderCloses 30 Nov, 202626 daysValue £40.00kSource Find a TenderICRIR wishes to establish a call-off framework/contract for the provision of independent external workplace mediation and conflict resolution services. The service will provide access to suitably qualified and experienced mediators to support the early resolution of workplace disputes, employee relations issues and con
Establishment of Framework for Mediation Service– External Conflict Resolution
Location: Northern IrelandBuyer: Independent Commission for Reconciliation and Information Recovery
Open tenderCloses 8 Dec, 202634 daysValue £40.00kSource Find a TenderICRIR wishes to establish a call-off framework/contract for the provision of independent external workplace mediation and conflict resolution services. The service will provide access to suitably qualified and experienced mediators to support the early resolution of workplace disputes, employee relations issues and con
Best Start in Life Parent /carer panels
Location: East MidlandsBuyer: Leicestershire County Council
Open tenderCloses 2 Dec, 202628 daysValue £98.00kSource Find a TenderNo Description:To support the delivery of the 2026-2029 Department for Education (DfE) Family Hubs and Start for Life Programme, Leicestershire County Council is seeking to commission a third-party provider to establish and coordinate a dedicated parent and carer engagement forum. The service will gather the voices and
Community Domestic Abuse Support Service
Location: North WestBuyer: Stockport Metropolitan Borough Council
Open tenderCloses 3 Dec, 202629 daysValue £4.03mSource Find a TenderThis Service Specification sets out the requirements for the delivery of the COMPASS Community Domestic Abuse Support Service across the Metropolitan Borough of Stockport. The Provider will provide a flexible, trauma-informed and person-centred offer comprising both safe accommodation-based support and community-based
Ceredigion - Provision of Housing Support for People with Physical Disabilities & Sensory Loss as a Primary Need (Disabilities)
Location: United KingdomBuyer: Cyngor Sir Ceredigion County Council
Open tenderCloses 15 Dec, 202641 daysValue £416.79kSource Find a TenderCeredigion County Council is tendering a contract for the delivery of housing related support for people across a spectrum of needs where physical and sensory disabilities are the primary support need.
Independent Learning Responses
Location: United KingdomBuyer: East of England NHS collaborative Procurement Hub
Open tenderCloses 16 Dec, 202642 daysValue £20.00mSource Find a TenderThis procurement is required to modernise and strengthen the independent investigations supply market, to align with national expectations for learning responses. The proposed framework will be used by NHS England independent investigation teams, national commissioning teams and other authorised NHS commissioners who r