Unified Communications
South Yorkshire Housing Association Limited · United Kingdom
Key facts
- Contract value
- £630,000
- Awarded
- 16 Mar 2018
- Contract starts
- 30 Apr 2018
- Contract ends
- 31 Aug 2021
- Procedure
- Open procedure
- Buyer type
- Housing
Awarded to
| Supplier | Value |
|---|---|
| RingCentral UK Ltd | £630,000 |
Description
SYHA is looking to replace the existing system with a Unified Communications Solution that is fully integrated with Office 365.
The key requirements for the replacement solution are: - A Telephony and Contact Centre solution which can be used from any location using any device i.e. That is any office, from home and even when working as a mobile user. - Contact Centre solution which provides omni-channel options e.g. voice, email, web chat, social media and txt integration using any form of these communications for inbound and outbound contacts. - PCI DSS compliant call recording solution which automatically pauses and then starts call recordings for the customer services and repairs contact centres. - A Call Recording solution which records all calls coming in and out of the business from any location. The Call Recording Solution must also have a facility to evaluate and score the recorded calls. - Wallboard software to display call queues, important messages, etc. - CTI integration to screen pop customer records which are held in SYHA's Housing management system from Civica. - The solution that can be resiliently provisioned and which has no single points of failure for all components. - The solution needs to easily accommodate growth and contraction of users across SYHA.
Categories (CPV)
- 32500000 Telecommunications equipment and supplies
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