Audience Services (CF)
The British Broadcasting Corporation (BBC) · United Kingdom
Key facts
- Contract value
- £35,000,000
- Awarded
- 15 Apr 2018
- Contract starts
- 31 Mar 2019
- Contract ends
- 31 Mar 2026
- Procedure
- Negotiated procedure
- Buyer type
- Other public body
Awarded to
| Supplier | Value |
|---|---|
| Capita Business Services | £35,000,000 |
Description
BBC Audience Services is the 'front door' for the public when contacting the BBC. The contact centre covers a wide range of services for the BBC - 17 in all - ranging from the high profile Complaints service (regulated by Ofcom) through technology support services (such as Reception Advice and iPlayer support) to more light-hearted and heart-warming services (such as Enquiries or Appreciations). We are available to the public 24 hours a day, 7 days a week and 365 days a year, utilising various contact channels - both traditional (phone, webform, letters) and emerging (webchat, social media).
Categories (CPV)
- 79512000 Call centre
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