Out of hours contact centre call handling service
OPTIVO · United Kingdom
Key facts
- Closing date
- 10 Aug 2018
- Contract starts
- 17 Oct 2018
- Contract ends
- 18 Oct 2021
- Procedure
- Open procedure
- Buyer type
- Housing
Description
Provide an out-of-hours call handling service for1. Determine emergency call outs2. Logging repairs on Optivo systems3. Follow the Optivo defects procedure4. Managing heating calls for 26,000 propertiesService Provider to handle these calls in an appropriate manner and in accordance with the contractual procedures.
Categories (CPV)
- 79512000 Call centre
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