Managed ICT Services

This Framework covers the provision of Managed ICT Services, both Cloud and on-premise options. Including but not limited to:

• ICT support & maintenance o On-site Support o Remote Support o Annual Health Check o Pre Ofsted Check o Routine Maintenance o MIS Support o Training • ICT Strategy & Planning • Connectivity • Cloud Solutions • Safeguarding & Security • Strategy & Planning • Data Storage & Back up • Networking Solutions • ICT infrastructure

In the context of the solutions required, ICT infrastructure can include but not be limited to hardware, software, network, peripheral equipment, audio-visual equipment, user devices and mobile connectivity (as an integrated package within user devices).

Additional information: This opportunity will be completed via ProContract, a site run by Proactis, the electronic tendering suite of the Kent Business Portal. If you have difficulty in locating this opportunity following download please go to https://procontract.due-north.com/Login and login using your supplied username and appropriate password. Successful tenderers must ensure that they maintain their registration to the Portal at all times to ensure that they receive any subsequent mini competition requests. If, at any time, you experience difficulty accessing ProContract please visit the help centre https://supplierhelp.due-north.com/ or alternatively contact ProContract on E-Mail: [email protected] or submit a ticket via the supplier Support Help Desk http://proactis.kayako.com/default Tenderers should note the following when uploading documents to the ProContract portal prior to submission: A 10 MB file will take approximately 5 minutes on average to upload on a standard Broadband connection (256 Kbps upload speed). Please take this into consideration when uploading larger files and ensure that you leave sufficient time to complete your submission. Instructions on how to submit your response can be found within the 'Help' facility in ProContract. These instructions should be consulted in order to ensure that your response is submitted correctly. The ProContract System maintains a strict audit trail part of which gives detail as to the exact time that a response was uploaded. This audit trail will be used to determine if a tender or mini-competition response is late.