Dental Electronic Referral Management Service - NHS England (West Midlands) -Stakeholder Event

NHS Arden & Greater East Midlands Commissioning Support Unit (NHS Arden & GEM CSU) on behalf of NHS England (West Midlands) wishes to commission a new Dental Electronic Referral Management Service (DERMS) to cover the NHS England West Midlands geographical area and is inviting suitably qualified providers to respond to a market assessment questionnaire.

The function of the DERMS is to facilitate the timely allocation of cases referred for specialist dental care to the most appropriate local service and to facilitate the management of local pathways for dental care in line with the national Dental Commissioning Guides. The service would be expected to manage and process referrals and supporting clinical information received from all primary dental care providers across the NHS England West Midlands geographical footprint. The DERMS will serve to provide 2 main functions:

• There will be an outward-facing service with a central hub to receive, process and (where specified) triage dental referrals for all dental specialities, ensuring referrals are received by the most appropriate clinical service providers in both Secondary and Primary care.

• The service will also need to provide an analysis and reporting function. This would be based on a comprehensive and robust dataset of referral data that will be interrogated to provide regular reports to the commissioner and referring and receiving providers. This will provide intelligence about quality assurance, clinician referral behaviours, and clinical pathway outcomes, to support audit of services and inform future, and current commissioning decisions.

Initially, the service will be expected to process referrals for Orthodontic and Oral Surgery cases but it is anticipated that there will sufficient capacity for the new service to eventually offer the same level of referral access for a full range of specialities which include: Restorative, Special Care Dentistry, Oral Medicine, Paediatrics (as and when Commissioning Guidelines are developed and approved) such that it will become the single point of access to local specialist dental services.

Additional information: If your organisation is interested in providing the services set out above, please:

1. Register on the Bravo portal https://ardengemcsu.bravosolution.co.uk/web/login.html

2. Complete a copy of the market assessment questionnaire (which can be found on Bravo) by 5pm on Thursday 8th December 2016. (PQQ_329 on the Bravo Portal refers)

Please note: this is purely a market assessment exercise to gather facts on potential providers. The subsequent procurement will be advertised separately and all organisations wanting to participate will need to respond to the procurement advertisement as and when published. The responses received during the market analysis exercise will not be taken into account in any future evaluation process as part of the formal procurement process.

Please note that THIS IS NOT A PQQ, we are using this functionality within the Bravo portal to communicate with interested parties.

3. State in your response to question ME01 if you would like to request a place at the market engagement event that is scheduled for Monday 12th December 2016 at Jurys Inn, 245 Broad Street, Birmingham, B1 2HQ.

The Contracting Authority will be using an eTendering system in this procurement exercise. Suppliers Instructions: How to Express Interest in this Tender 1. Register your company on the eSourcing portal (this is only required once) -Browse to the eSourcing Portal:https://ardengemcsu.bravosolution.co.uk and click the link to register - Accept the terms and conditions and click 'continue' - Enter your correct business and user details -Note the user-name you chose and click 'Save' when complete - You will shortly receive an e-mail with your unique password (please keep this secure) 2. Express an Interest in the tender - Login to the portal with the username/ password - Click on the relevant PQQ 329 to access the content. - Click the 'Express Interest' button at the top of the page. - This will move the PQQ /ITT into your 'My PQQs/ My ITTs' page. (This is a secure area reserved for your projects only) - You can now access any attachments by clicking 'Buyer Attachments' in the 'PQQ/ ITT Details' box 3. Responding to the tender - Click 'My Response' under 'PQQ/ ITT Details', you can choose to 'Create Response' or to 'Decline to Respond' (please give a reason if declining) - You can now use the 'Messages' function to communicate with the buyer and seek any clarification - Note the deadline for completion, then follow the onscreen instructions to complete the PQQ/ ITT - There may be a mixture of on-line and off-line actions for you to perform (there is detailed on-line help available) You must then submit your reply using the 'Submit Response' button at the top of the page.