UK SBS IT17312 ISIS accelerator control system platform support

*** This tender requirement was abandoned prior to a Contract award decision. ***

**PLEASE DO NOT RESPOND DIRECTLY TO THE BUYER** Please note this tender will close 14:00 on 12/03/18.

The requirement is for platform support (operating systems, development environment, and tools) to support continuing development of the control system under Vsystem.

The current system consists of 5 HPE Itanium servers running the HPE OpenVMS operating system. Support is required for the base operating environment (OpenVMS, shadowing and clustering) and compilers (BASIC, C and C++). The winning supplier will provide software licences including rights to manufacturer's upgrades throughout the term of the contract, and make the software available for download or on physical media.

The winning supplier will provide a telephone, email, and/or web-based call logging system to support the software provided as well as proactive monitoring. Minimum accepted would be at least one electronic call logging method with ideal offer to include Email support, telephone support, web-based call logging and tracking.

Electronic call logging for support shall be available 24 x 7

Response times for support shall be Next Working Day response as a minimum and 4hr response would be the ideal SLA.

The winning supplier will provide escalation procedures for higher level problems, including engineering support if required.

The winning supplier will provide download access to patches, including custom ones if required.

The winning supplier will provide quarterly reviews of performance including: summary of calls logged with time to respond and time to fix, together with details of any new releases or updates during the period.

Maintenance will be via electronic delivery of patches and full access to new licences and updates.

The winning supplier will provide a roadmap for the update cycles throughout the course of the contract, including evidence of plans for substantial development.

The winning supplier will provide a roadmap for the product maturity/end of life throughout the course of the contract, including evidence of plans for substantial development including both functionality and hardware support

Ongoing payments for support to be paid over the term of the contract at intervals to be agreed with the winning supplier.

Additional information: As part of the strategic alliance between UK Shared Business Services Ltd (UK SBS) and Crown Commercial Service (CCS), UK SBS can use the CCS eSourcing Suite for future procurements.

If you have not yet registered on the eSourcing Suite, this can be done online at https://gpsesourcing.cabinetoffice.gov.uk by following the link 'Register for CCS eSourcing'.

Please note that, to register, you must have a valid DUNS number (as provided by Dun and Bradstreet) for the organisation which you are registering, who will be entering into a contract if invited to do so.

Once you have registered on the eSourcing Suite, a registered user can express an interest for a specific procurement. This is done by emailing [email protected] Your email must clearly state: the name and reference for the procurement you wish to register for; the name of the registered Bidder; and the name and contact details for the registered individual sending the email.

Crown Commercial Service will process the email and then enable the Bidder to access the procurement online via the e-Sourcing Suite. The registered user will receive a notification email to alert them once this has been done.

The Sourcing documents can then be accessed on the eSourcing Suite at: https://gpsesourcing.cabinetoffice.gov.uk using the instructions detailed in the Specification documents within Contracts Finder.

As a user of the e-Sourcing Suite you will have access to Emptoris email messaging service which facilitates all messages sent to you and from you in relation to any specific RFX event. Please note it is your responsibility to access these emails on a regular basis to ensure you have sight of all relevant information.

For technical assistance on use of the e-Sourcing Suite please contact Crown Commercial Service Helpdesk : Telephone: 0345 010 3503 Training documents to support Bidders utilise Emptoris CCS eSourcing are available in the Contracts Finder Tender documents section.