Supply and Maintenance of a Customer Relationship Management System
North Ayrshire Council · Scotland
Key facts
- Buyer type
- Local government
Description
Customer Relationship Management (CRM) system used to record and manage workflow of all customer enquiries received via telephone, face to face and online and is required to be able to fully integrate with other systems including NEC Revenues, Benefits and Housing systems and the national My Account. The CRM system is a corporate system used across all Council Services located across North Ayrshire.
Categories (CPV)
- 72000000 IT services: consulting, software development, Internet and support
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