Contact Centre Software Solution
Key facts
- Estimated value
- £250,000
- Closing date
- 12 Apr 2018
- Contract starts
- 30 Apr 2018
- Contract ends
- 30 Apr 2021
- Procedure
- Open procedure (above threshold)
- Buyer type
- Other public body
Description
English Heritage needs to replace its existing Contact Centre software with a solution that complies with PCI standards. The current solution lacks much of the functionality required to take the Contact Centre forward in line with the future requirements of the business and is very resource heavy.
We need to include solutions such as; IVR payment to allow the agent to capture the credit card information without ever seeing or hearing it, and DTMF tones that are suppressed entirely or converted to monotones so the agent cannot recognize them and so that they cannot be recorded.
English Heritage needs to ensure that whatever solution is selected that it ensures PCI Compliance and includes required functionality and integration with a Workforce Management solution to free up resources.
Additional information: Suppliers interested in this opportunity should register at https://in-tendhost.co.uk/english-heritage/aspx/Home in orderto express interest and download documentation.
Is a Recurrent Procurement Type? : No
Categories (CPV)
- 72212333 Contact management software development services
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