Call Centre Services
Consumer Council for Water · West Midlands
Key facts
- Estimated value
- £146,000
- Closing date
- 02 Oct 2018
- Contract starts
- 01 Nov 2018
- Contract ends
- 31 Oct 2022
- Procedure
- Open procedure (below threshold)
- Buyer type
- Central government
Description
CCWater is looking to place a call-off contract with a single supplier for the provision of inbound telephony, complaint and enquiry handling services to cover the overflow of inbound enquiries on occasions when demand exceeds our normal capacity to handle case load within our target closure periods.
Additional information: Documents are available via the Bravo Solutions e-tendering platform. URL given below. All bids and communications must be submitted through this portal.
Categories (CPV)
- 79512000 Call centre
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