ICT12913 GLA Correspondence Management System
Transport for London · London
Key facts
- Estimated value
- £120,000
- Closing date
- 15 Aug 2018
- Contract starts
- 30 Sep 2018
- Contract ends
- 31 Aug 2020
- Procedure
- Open procedure
- Buyer type
- Utilities & transport
Description
The Public Liaison Unit (PLU) team delivers a high-quality frontline public information service representing the entire Greater London Authority (GLA). This includes management of calls from the public, handling written correspondence and responding to social media. In addition, they also own freedom of information requests, environmental information requests, appeals, subject access requests, complaints and invites. They work closely with the offices of The Mayor and The London Assembly in addition to a number of other key stakeholders in the organisation. The team processes approximately 5,300 cases a month of varying priority.
The PLU team are looking to replace their current correspondence handling software with a cloud-hosted Software as a Service (SaaS) solution.
Categories (CPV)
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