Intensive and Engaging Support: Hub and accommodation

Reading Borough Council requires a provider to deliver a Hub and accommodation services to people who arehomeless and do not have dependent children, including single homeless people and couples. The service willsupport those with higher needs who are entering the service from rough sleeping or who have been identifiedas being at risk of rough sleeping, including those who are discharged from hospital or released from custody.

The service will deliver:

• A minimum of six sit-up bed spaces and a maximum of 10 sit-up bed spaces located at the Hub (or alternativepremises as agreed with commissioners), available to clients with or without a local connection, where theindividual is engaging with reconnections support options and the bed space is open to them for between sevenand 14 days.

• Eight emergency/assessment bed spaces consisting of two clients per room; four rooms in total located at theHub, available to clients with a local connection to the Reading borough only. Bed spaces should be availablefor up to eight weeks to give the I&E support provider time to make an assessment of need and suitable housingoptions for each individual.

• Foyer provision at the Hub when a sit-up bed space is unavailable or inappropriate.

• Severe Weather Emergency Provision (SWEP) for a minimum of 20 individuals in accordance with Reading'sSWEP Protocol.

• A minimum of 35 Intensive and Engaging (I&E) support units (a minimum of 39 bed spaces inclusive ofemergency/assessment be spaces) within the Hub and a total of 20 I&E bed spaces away from the Hubavailable to clients for a short-term period of six - twelve months.

• Capacity to house a minimum of four couples; a maximum of three individuals with their dog/pet and aminimum of three individuals who require an accessible unit across the Intensive and Engaging Supportaccommodation service.

• Support to those in emergency/assessment and I&E Hub bed spaces, 24 hours per day, seven days a week.

• Support to those within I&E bed spaces away from the Hub, ensuring that support is on site during the dayand evening and that it is linked into 24 hour support provided at the Hub so that clients can receive support 24hours per day, seven days a week.

• Wrap around support across I&E units in times of client need.

• Catering or provide self-catering facilities for clients.

• A Hub environment for activities, social integration and mental health, drug and alcohol and health services tosupport rough sleepers and those who are at risk of rough sleeping.

• Female specific safe spaces and workers for female clients affected by trauma.

Accommodation Options for Intensive and Engaging Support: Hub and Accommodation Service

Tenderers will be expected to provide detail of how either Hamble Court, Willow House, Shepton House and/or alternative properties would be used to accommodate clients and deliver the Service.

Additional information: Organisations interested in expressing an interest in this procurement should download the procurement documents which are available on the Council'[input]s e-tendering system at: https://in-tendhost.co.uk/readingbc/aspx/Home and complete as instructed.

The Portal is free of charge - to register please follow the supplier registration guidance which is available on the Portal. Contractors wishing to be considered for this tendering opportunity must complete the tender documents and return them electronically via the Council's e-tendering portal.

Please note: you must register your interest via the Council's e-tendering portal if you intend to submit a tender. Interested parties must log onto the Council's e-tendering portal at: https://in-tendhost.co.uk/readingbc, to express an interest and download the procurement documents. All communications regarding this procurement exercise will be conducted through the Council's e-tendering portal including requests for clarifications or general enquiries. The procurement documents will be available for download up until the closing time and date for tender submissions, it is the organisation's responsibility to ensure that they download the documents in ample time to ensure that they can be completed and returned electronically, along with supporting documents, prior to the closing time and date stipulated. Before completing the tender, potential providers/suppliers should ensure that the e-mail address that has been used to register their organisation will be checked regularly as the Council's e-tendering system will generate automatic notifications to this e-mail address when there are updates, changes or messages sent relating to the project. Potential bidders should also check that their organisation's details are correct and kept up to date.

Technical questions and assistance regarding the use and operation of the Portal should be addressed to the In-Tend Help Desk - e-mail: [email protected] , telephone number +44 8442728810.