QU142 - Service Management System - Soft Market Testing Exercise
Birmingham City Council · West Midlands
Key facts
- Closing date
- 27 Jul 2018
- Contract starts
- 02 Sep 2018
- Contract ends
- 30 Sep 2018
- Procedure
- Other -
- Buyer type
- Local government
Description
Birmingham City Council is looking to achieve the minimal possible disruption as it migrates from its current version of ServiceNow to a new service management system. It wishes this new system to ideally be in place by the end of Feb 2019 to allow time for staff to gain familiarity with the new system prior to going live by 1.4.2019.
We are seeking input from potential bidders to indicate the options and costs for:
a) The provision of a service management system b) The provision of on-going maintenance and support for that system c) Provision of user documentation for the service management system. d) Possible provision of training in the use of the system. e) Further relevant projects as they arise
Which will inform a full procurement exercise that may take place in the Summer / Autumn of 2018.
These services may be delivered as a single managed service, or by multiple suppliers delivering one or more of the above services. There is no preferred solution at this stage.
Additional information and the soft market testing questionnaire are available through In-Tend - the Councils eProcurement portal.
Registration and use of in-tend is free. All correspondence for this procurement process must be via the in-tend correspondence function. If you are unable to register with in-tend please either email us at [email protected] or call 0121 464 8000.
If you are interested in tendering please click on the following link to access the Council's tender Portal:-. https://in-tendhost.co.uk/birminghamcc/ and submit your details to register as a potential bidder. We will send you a log on and password so you can download the soft market testing documents and questionnaire.
Your completed questionnaire should be returned by 3pm 27 July 2018 via the 'in-tend' system https://in-tendhost.co.uk/birminghamcc
Additional information: If you are interested in tendering please click on the following link to access Birmingham City Council's tender Portal.
Delivery Notes
Birmingham
Is a Recurrent Procurement Type? : No
Categories (CPV)
- 44316400 Hardware
- 72511000 Network management software services
- 48222000 Web server software package
- 72246000 Systems consultancy services
- 72262000 Software development services
- 72268000 Software supply services
- 51611100 Hardware installation services
- 72253200 Systems support services
- 72260000 Software-related services
- 72261000 Software support services
- 48517000 IT software package
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