Out of Hours Library Service
University of Plymouth · South West
Key facts
- Contract value
- £400,000
- Awarded
- 20 Aug 2018
- Contract starts
- 31 Aug 2018
- Contract ends
- 31 Aug 2023
- Procedure
- Open procedure (above threshold)
- Buyer type
- Education
Awarded to
| Supplier | Value |
|---|---|
| Reassurance Resource Management Ltd | — |
Description
Library and Digital Support (LDS) is responsible for library, information management, and IT open access services, and works closely with Technology & Information Services to deliver information services.
The Customer Experience Team (CET) are based in the Charles Seale-Hayne Library and are responsible for the delivery of a comprehensive 24/7/365 Library and IT enquiry service.
Out of hours provision includes first line assistance and advice to customers, recording information using call management software (Sunrise ITSM). Phone calls to the University's IT Service Desk are also redirected to the library for resolution or referral. The services currently being tendered are to cover the period 20:00 to 08:00 per day: Bidders should note that during term time (x37 weeks) Library staff are on duty until 00:00, and from 06:00 - with the core outsourced provision 'sole working' from 00:00 to 06:00. During vacations (15 weeks) the whole working period is 'sole working'.
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Categories (CPV)
- 79992000 Reception services
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