Furniture for Norwich City Council's customer contact centre
Norwich City Council · East of England
Key facts
- Contract value
- £73,466
- Awarded
- 19 Jun 2018
- Contract starts
- 09 Jul 2018
- Contract ends
- 31 Aug 2018
- Procedure
- Call-off from a framework agreement (framework)
- Buyer type
- Local government
Awarded to 3 suppliers
| Supplier | Value |
|---|---|
| Flexiform Business Furniture Ltd | £36,943 |
| Portsdown Office Limited | £16,942 |
| Bates Office Services Ltd | £19,581 |
Description
Norwich City Council has a busy customer contact centre (based at City Hall, Norwich, NR2 1NH) welcoming around 100,000 customer per annum. Customers visit the contact centre to access a wide variety of services including housing advice, parking, council tax, housing benefits, planning etc. The existing contact centre is to be adapted to form one large hall in which the various departments within the council will conduct business with their customers. The emphasis of the re-designed contact centre will be for customers to benefit from either 'self-service' or if preferred an appointment based system to meet "face to face" with council staff. The contact centre layout is to be remodelled and all furniture will be replaced to enable council staff to "walk the floor" and talk to / direct customers to where they need to be or to sit with customers to conduct their business using "mobile" computer tablets. The council is looking for a supplier or a combination of suppliers to supply the furniture required to launch the new contact centre later this year.
Categories (CPV)
- 39100000 Furniture
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