Hosted Skype for Business Unified Communications,Contact Centre and SIP Trunks (RM1045 Network Services-Lot10)
Folkestone and Hythe District Council · South East
Key facts
- Contract value
- £703,312
- Awarded
- 18 Sep 2018
- Contract starts
- 05 Nov 2018
- Contract ends
- 04 Nov 2023
- Procedure
- Restricted procedure
- Buyer type
- Local government
Awarded to
| Supplier | Value |
|---|---|
| GAMMA TELECOM LTD | £703,312 |
Description
Folkestone and Hythe District Council is currently going through a process of Digital Transformation to facilitate a flexible working culture. A strategy for cloud based telecommunications infrastructure has now been approved, using Skype for Business (SfB) and the next steps are to design and procure a suitable omni channel contact centre.
The expectation is that the hosted solution will: Provide an affordable replacement for the ageing and end-of-life Alcatel system; Support mobile and flexible working by bringing together telephony, video conferencing and instant messaging; Provide functionality that moves with the user - accessible via a laptop, desktop, tablet or smart phone; Reduce the need for travel through the introduction of video conferencing and collaboration, resulting in reduced travel costs; Meet the future needs of FHDC by being agile, flexible and scalable, to meet changing business needs over the coming years; Allow federation and collaboration with other district and county councils, partner agencies and suppliers.
Procurement via CCS Framework RM1045 Network Services (Lot 10 Integrated communications)
Categories (CPV)
- 48000000 Software package and information systems
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