New Customer Relationship System (ICT Transformation Project)
Folkestone and Hythe District Council · South East
Key facts
- Contract value
- £1,463,378
- Awarded
- 22 Sep 2018
- Contract starts
- 30 Sep 2018
- Contract ends
- 30 Sep 2020
- Procedure
- Direct award
- Buyer type
- Local government
Awarded to
| Supplier | Value |
|---|---|
| Arcus Global Limited | £1,463,378 |
Description
The implementation of a new single underlying platform for ICT systems (as far as is practicable) replacing a number of legacy applications and including the implementation of a new Local Government multi-channel Customer Relationship Management (CRM) system and Customer Self Service portal and citizen account enabling a high degree of customer self-service with direct integration with back office systems providing a "single view of the customer".
Procurement was through CCS G-Cloud Framework RM1557.10, ( Lot 2: Cloud Software (SaaS) & Lot 3: Cloud Support). Contract was directly awarded to Arcus Global Limited following thorough analysis of suppliers offer against specification.
Categories (CPV)
- 72222300 Information technology services
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