Multi Channel Contact Centre and Telephony Prior Information Notice/Request for Information
Social Security Scotland · Scotland
Key facts
- Estimated value
- £20,000,000
- Buyer type
- Central government
Description
Social Security Scotland requires modern contact centre services to support Scottish citizens who are seeking to interact with Social Security Scotland on benefit related matters. The requirement is for the provision of a cloud-based contact centre platform covering telephony and web chat with the potential for future options in other channels such as email, SMS and social media channels.
Categories (CPV)
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